Hapy88 takes your privacy very seriously. We clearly explain how your personal data is collected, used, and protected at all times so you can play with complete peace of mind.
Privacy Commitment: hapy88 does not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent. Your data belongs to you.
All data transmitted between your device and hapy88 servers is encrypted using industry-standard 256-bit SSL technology — the same standard used by leading banking institutions in Malaysia.
The hapy88 KYC process is conducted through fully encrypted channels. Your identity documents are stored on protected servers and accessible only by authorised personnel.
All member personal data is stored in high-grade data centres with strict physical and digital access controls. Our systems are protected by multi-layered firewalls and 24/7 threat monitoring.
Hapy88 has never and will never sell, rent, or transfer your personal data to advertisers or third parties without your consent. Your privacy is not a commodity to us.
Hapy88's Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international regulations to ensure your data is handled responsibly.
You have the full right to access, correct, or request deletion of your personal data at any time. The hapy88 support team is ready to help you manage your privacy settings.
Welcome to the hapy88 Privacy Policy. This document details how hapy88 ("we", "Platform", or "Company") collects, uses, stores, and protects your personal information when you use the hapy88.com website and all related services.
This Privacy Policy is established to meet the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and applies to all hapy88 platform users, whether you are browsing our website, registering as a new member, making financial transactions, or simply contacting our customer support team.
By using the hapy88 platform, you confirm that you have read and fully understood this Privacy Policy. If you do not agree with any provision of this policy, you are required to discontinue use of our platform.
Important Note: This Privacy Policy forms part of the broader hapy88 Terms and Conditions. Reading both documents together is recommended for a comprehensive understanding of your rights and responsibilities as a hapy88 member.
Hapy88 only collects data that is necessary to provide our services safely and efficiently. We do not collect excessive or irrelevant data beyond what is required for platform operations.
| Data Category | Collection Purpose | Legal Basis |
|---|---|---|
| Identity Data | Account verification and KYC | Legal obligation |
| Contact Data | Service and support communications | Contract performance |
| Financial Data | Deposit and withdrawal processing | Contract performance |
| Technical Data | Security and fraud prevention | Legitimate interests |
| Game Data | Responsible gaming compliance | Legal obligation |
Every use of your personal data by hapy88 has a clear and lawful purpose. We do not use your data for any purpose other than those stated below, unless you have provided additional consent.
Right to Withdraw: You may withdraw consent to receive marketing communications at any time by contacting our support team. Withdrawing consent will not affect the provision of core hapy88 services to you.
Hapy88 does not sell or rent your personal data to any third party. However, in certain limited situations, we may need to share some of your data with the following parties:
Certain hapy88 platform functions are supported by selected third-party service providers who are bound by strict data protection agreements with us. These include:
All third-party service providers are required to comply with the hapy88 Privacy Policy and are only permitted to use your data for the specific purposes set out in their service agreements with us.
Hapy88 may be required to disclose your personal data to government authorities or law enforcement agencies if mandated to do so by law, court order, or directive from a competent regulatory body. In all such cases, hapy88 will ensure that only the minimum necessary data is disclosed.
Hapy88 does not share your personal data with affiliated companies or subsidiaries for cross-marketing purposes without your explicit consent. Any data sharing between related entities is carried out solely for legitimate platform operational purposes.
Hapy88 continuously invests in the latest security infrastructure to ensure your personal data is always protected. Our security approach encompasses multiple complementary layers of protection.
Data Breach Notification: In the event of any data security breach affecting your personal information, hapy88 is committed to notifying you within 72 hours of the breach being identified, in line with industry best practices.
Hapy88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Functions | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and account security — cannot be disabled | Session |
| Functional Cookies | Saving your language preferences and display settings | 1 year |
| Analytics Cookies | Analysing usage patterns for platform improvement | 90 days |
| Performance Cookies | Measuring website performance and identifying technical issues | 30 days |
You may manage your cookie settings through your browser settings at any time. However, disabling essential cookies may affect hapy88 platform functionality, including the ability to log in to your account.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by hapy88. We are committed to respecting and facilitating the exercise of these rights.
To submit any requests relating to the rights below, please contact the hapy88 privacy team via 24/7 live chat or our support email. We will process your request within 14 business days.
The hapy88 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from children under the age of 18.
Should we find that we have inadvertently collected personal data from individuals under the age of 18, we will promptly take the following steps:
Parental Responsibility: If you suspect that your child under the age of 18 has registered or used the hapy88 platform, please contact our support team immediately so that appropriate action can be taken.
Hapy88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout the active account period | Service delivery |
| Financial Transaction Records | 7 years after transaction | AML legal requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Support Communication Logs | 3 years | Dispute resolution |
| Game Data & Wagering | 5 years | Responsible gaming & audit |
| Marketing Data | Until consent is withdrawn | Consent-based |
Once the retention period expires or the original purpose of collection is no longer relevant, your data will be securely deleted or permanently anonymised from our systems.
Hapy88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or industry developments. All previous versions of this Privacy Policy will be archived and made available upon request by interested members.
If we make material changes to how we use or protect your personal data, we will notify you through one of the following methods:
Your continued use of the hapy88 platform after any changes to this Privacy Policy take effect will be deemed as full acceptance of the amended terms. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how hapy88 handles your personal data, we encourage you to contact us directly.
The hapy88 privacy team is committed to providing accurate and satisfactory responses to all enquiries within a reasonable time. Ways to reach us include:
Privacy Officer Email: [email protected] — Please include "Privacy Inquiry" in the subject line of your email so it can be routed to the correct officer more promptly.
If you are not satisfied with the response provided by hapy88, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory body in your jurisdiction.
Under PDPA 2010, every hapy88 member has the following rights, which may be exercised at any time.
You have the right to request a copy of all personal data we hold about you within 21 days of receiving your request.
If your personal data is inaccurate or outdated, you have the right to request an immediate correction at no additional charge.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may request that we restrict the processing of your data in certain circumstances while your query is being investigated.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time and we are required to comply.